Look: you finish a KYC check, you think the cash is yours, then — bam — no bonus. That’s the core glitch. The system flags a mismatch, and the money disappears behind an invisible wall.
Identity vs. Bonus Code
Here is the deal: the verification data (name, address, ID number) must line up perfectly with the promo code you entered. One typo, an extra space, and the algorithm treats you as a fraudster.
Geography Matters
And here is why: some jurisdictions are outright banned from receiving certain promotions. If your IP or phone number shows a restricted country, the bonus evaporates faster than a mirage.
Common Pitfalls
First, using a nickname on the account while the official ID says “Johnathan.” Second, uploading a blurred scan — AI can’t read it, so the match fails. Third, reusing an old address that the platform no longer recognizes.
Bank Account vs. Wallet
By the way, the withdrawal method you choose can also break the chain. If the bonus was tied to a specific e-wallet, pulling it to a bank account triggers a “method mismatch” lock.
How to Dodge the Restrictions
Step one: double-check every field. Copy-paste, don’t guess. Step two: use a high-resolution scan; no shadows, no glare. Step three: align the promo code with the exact account details you’ve submitted.
Finally, if the platform still says “ineligible,” hit support with your verification screenshots and demand a manual review. No more excuses.